DEPOSIT AND PAYMENT

A 50% DEPOSIT IS REQUIRED TO BEGIN PRINTING. PAYMENT IN FULL IS EXPECTED WHEN THE ORDER IS COMPLETE AND BEFORE WE RELEASE THE ORDER FOR SHIPPING. WE ACCEPT CASH, CHECKS, PAYPAL, AND CREDIT CARDS (AMERICAN EXPRESS, DISCOVER, MASTER CARD, VISA, AND MOST DEBIT CARDS). IF A COMPLETED ORDER IS NOT PAID FOR WITHIN 10 BUSINESS DAYS AN ADDITIONAL FINANCING CHARGE WILL APPLY.

minimums

Our minimum is 25 pieces per design for printing. Additionally, there is a minimum of 15 pieces per colorway for ink changes.

turnaround time

Typical turnaround time is 7-10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services like relabel will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.

deadline

All orders with a specific deadline must receive written confirmation from Forward Printing. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.

shipping

Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. We do ship internationally to some countries. If you need an order shipped outside of the united states, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like World Class Ship- ping in order to handle the complexities of international shipping.

best print method

We will always choose what we think is the best print method for your job unless you specify otherwise.

rush order

We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaR anteed by blacklines Printing. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.

graphic design services

Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.

mistakes and misprints

A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of garments printed. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this gar- ment becomes a misprint. It would be unreasonable for us to re-setup the screens just to print this single shirt. Instead of getting mad at us, why not order a few extra pieces of the garments that you have low quantities on?